Terms and Conditions

Welcome to VENUS RETAIL. These Terms and Conditions ("Terms") govern your use of our website https://www.venusretail.shop and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these Terms.

By using our website, you represent that:

• You are at least 18 years old or have the permission of a legal guardian to use our services.
• You are capable of entering into a legally binding contract under Indian law.

To make purchases on our platform, you may need to register an account by providing accurate personal information. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities under your account.

We aim to provide accurate descriptions of the products listed on our website. However, we do not warrant that product descriptions or other content on our website are error-free, complete, or current.

All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice. The final price at checkout will include applicable taxes, duties, and shipping fees.

We strive to ensure that all products displayed on our website are available for purchase. However, in rare cases, a product may be out of stock, discontinued, or unavailable for other reasons. We reserve the right to refuse or cancel any order in the event of such issues.

We accept payments via various methods, including credit/debit cards, UPI, and net banking. You agree to provide accurate and complete payment details, and authorize us to charge the total amount of your order. Payment must be received before products are dispatched.

We ship products within India and internationally as indicated on our website. Shipping fees and delivery times vary based on the destination and shipping method chosen at checkout.

Delivery times are estimates and depend on third-party courier services. We are not responsible for delays due to unforeseen circumstances (e.g., weather, customs, etc.). If there is an issue with your delivery, please contact our customer support team.

We offer a return and refund policy as per the terms specified on our Returns Policy page. To qualify for a return, the product must be unused, in its original condition, and returned within the specified time period. Please note that certain products (such as cosmetics) may not be eligible for return due to hygiene reasons.

You may cancel your order before it is shipped by contacting us via email or phone. If your order has already been dispatched, you will need to follow our return process to return the product.

All content on the website, including product images, descriptions, logos, and trademarks, are the intellectual property of VENUS RETAIL or our content suppliers. You are prohibited from using, copying, or reproducing any content without written consent from us.

You agree not to:

• Use the website for any illegal or unauthorized purpose.
• Engage in any activity that disrupts or interferes with the website’s functionality.
• Attempt to gain unauthorized access to any part of the website or server.

To the maximum extent permitted by law, VENUS RETAIL shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products, including but not limited to, loss of profits, data, or other intangible losses.

You agree to indemnify and hold VENUS RETAIL harmless from any claims, damages, or expenses (including legal fees) arising from your use of our website, your breach of these Terms, or any violation of third-party rights.

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the content, privacy policies, or practices of these websites.

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of Navi Mumbai, Maharashtra, India.

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and you agree to be bound by the modified Terms by continuing to use our website after they are posted.

If you have any questions or concerns about these Terms, please contact us:

• Email: venusretailsales@gmail.com
• Phone: +91-7506152757
• Address: 801 - Bhoomi Colossa, Plot No 04, Sector 19 Airoli, Navi Mumbai, Maharashtra, India.